Steak 'n Shake...More Like Wait 'n Second Rate

Are we difficult people?  I didn't think so.  All we want out of life is a decent meal with decent service.  I don't care if you are in a casino hotel or if you are in the burbs.  It shouldn't matter.  And what the hell is wrong with the people of Las Vegas and their taste buds???  I mean it's really getting ridiculous.  I already know that in the annual "Best of..." Olive Garden gets best Italian, so we can all agree that SOMETHING is wrong with these people.

Anyhow, this evening was an odd one.  The kid was at grandma's house until 7pm and Matthew and I wanted to grab a quick bite before we picked him up.  I'm like, "let's go to Steak 'n Shake!  It's Wednesday at 5pm, how much of a line could there possibly be??"  Prior to tonight, we tried going there 2 other times.  Both times the line wrapped around the casino.  We don't do lines.  If there is THAT much of a line it MUST be good!  Oy!

I got there at about 5:35pm I think.  Matthew was already in line with about 20 people in front of him but 2 groups were 5+ people.  He said the line wasn't moving though.  Great.  So, 20 minutes later we were seated.  Our server came over right away to ask if we were ready to order?  Um, just sat down, hello!  I felt very nostalgic so I ordered a cherry coke (she charged me extra for the cherries) and Matthew got water (of course).  I decided on a Classic Patty Melt with Bacon (extra), and Fries.  Matthew got a Triple Burger with onions and mayo.  Please note, from the description, the burgers are very thin, so a Triple isn't as much as you think.

So, we ordered at 6:00pm and then tick tock tick tock.  Did I mention we had to pick the kid up at 7pm??  How the hell long does it take to cook up a burger???  Everything on the menu is burgers!  They should just be constantly cooking!  When we asked our waitress at 6:20pm, she said the kitchen is really backed up (with burgers?  for real?) because it was a shift change for the chef and it happens every night at this time?  What??!!  Now you're just screwing with me, right??  I mean, who has a shift change in the middle of the dinner rush?  Am I really missing something or do these people not know how to manage a restaurant?  At 6:30pm, we asked to see the manager.  Oh, she's cooking?  Well, that's not her job, I don't care if she's cooking.

As the manager came over, the burgers FINALLY arrived.  Oh look, no bacon...but there it is on the check (of course).  The waitress did her job at least.  The manager offered us shakes that we weren't planning on having and we declined.  The shakes cost more than the meals, moron- just take the meals off the check instead.

Nevertheless, we eat...well, sort of.  I'm sorry- we waited an hour for THIS?  The burgers were generic nothings.  The fries were frozen-out-of-a-bag blah.  I could have gone to In 'n Out (and that would have been much better use of the 'n!

Well, then I was mad.  What the hell!  In the end, the manager took off my meal but what a big waste of time!  Never again.  Matthew actually had to stop on the way home to get something else to eat cause his meal was completely unsatisfying.  Once again, trying a new restaurant- FAIL.

If you really want a good waste of time and energy for subpar food:


Steak 'N Shake

9777 Las Vegas Blvd South
Las Vegas, NV 89183
702-796-7111
Hours:
Dining Room:

Monday: 11A - Midnight

Tuesday: 11A - Midnight

Wednesday: 11A - Midnight

Thursday: 11A - Midnight

Friday: 11A - 1A

Saturday: 11A - 1A

Sunday: 11A - Midnight